Gray Market: As Web Users Age, An Emerging Market Is Born May 19, 2005 – By Barry Zellen
A new report from Internet market research firm eMarketer suggests that the
old birthday saying is true: you're not getting older, you're getting wiser.
And that means as aging Baby Boomers start to retire and become our new
generation of Elders, they are bringing their computer-savvy, Web-surfing
ways into retirement - and spawning a new, emerging gray market of Internet
users.
>> Aging Boomers Create New Online Market: According to eMarketer, the
"current generation of adults over 65 hasn't fully adopted Internet use"
because, to a large degree, "many had retired before online access became
common in the workplace." But eMarketer predicts that "the next generation of
seniors will be very different," as "there are powerful differences in
Internet usage between today's older Americans and the current senior
population." As such, it counsels, "if you think today's senior online
population has lesser appeal to marketers, you're right." But "if you think
tomorrow's seniors won't be of consequence, either, you're wrong." eMarketer
observes that "until recently, there was very little interest in the idea of
marketing to aging Baby Boomers," the generation of "post-World War II
children born between 1946 and 1964," and even though "the over-50 population
is growing faster than the under-50s, and Boomers have $1 trillion in
spending power, marketers have largely ignored them as a target market."
("Seniors Online: The Picture Is Changing," May 19, 2005.)
The growth of this gray market is impressive: according to US Department of
Commerce figures, in 2003, 61% of those aged 50-64 used the Internet,
compared to 23.9% of those over 65. By 2004, 63.2% of those 50-64 were
online, and 25.8% of those over 65. And, by 2005, 65.9% of those aged 50-64
and 27.7% of those over 65 were surfing the Web. By next year, 68.3% of those
aged 50-64 will be online, and 30.0% of those over 65 will be. In 2007, 70.9%
of those aged 50-64 will be surfing the Web, and 32.2% of those over 65% will
be Googling in retirement. By 2008, while 73.7% of those aged 50-64 will be
on the Internet, 34.1% of those over 65 will be doing the same.
And, according to numbers from the PEW Internet & American Life Project,
back in March 2000, 54% of those aged 50-64 used computers, compared to just
20% of those over 65; and by February 2001, the gap widened - with 62% of
those aged 50-64 using computers but only 17% of those over 65. In January
2002, 64% of those aged 50-64 used computers, compared to 23% of those over
65; and in December 2002, 66% of those aged 50-64 used computers, compared to
28% of those over 65. In August 2003, these numbers remained flat - but they
started to climb again and in February 2004, 71% of those aged 50-64 used
computers and 30% of those over 65. By January 2005, the percentage of those
aged 50-64 using computers declined to 67% while the percentage of those over
65 using computers increased to 31%.
>> Elders - The Next Generation: With this steady climb in older Web
surfers, eMarketer believes "online marketers and service providers are going
to have to take notice," and while "the current generation of adults over 65
hasn't fully adopted Internet use," eMarketer believes that the "next
generation of seniors will be very different." That's because "there are
powerful differences in Internet usage between today's older Americans and
the current senior population," as this year "there are 33.2 million people
online in the US between the ages of 50 and 64 - triple the number of 65+
online users." But because "for many Baby Boomers, the Internet is an
essential part of life," eMarketer expects that "as Boomers age, they will
force change upon the companies that do business online - just as they have
changed other industries at earlier stages of their lives." That means
"financial services, health care and real estate are just a few of the
categories that will undergo massive change as Boomers demand online access
to information."
Today, eMarketer explains, "seniors are a cautious bunch online," but "the
next generation of seniors is not" as they "use the Internet at home and at
work, and they will carry those usage patterns over into the next phase of
their lives." In February 2004, eMarketer notes, Pew found "that access to
the Internet drops dramatically after age 68," with 62% of those aged 50-58
having Web access, compared to 46% of those aged 59-68, and 17% of those over
69. eMarketer believes that while a "simple reason for the difference in
Internet usage between the two groups is in having access," that a "more
complex reason lies in the differences in psyche among Boomers and the
generation before them." As it explains, "while it's difficult to generalize
an entire generation, Boomers are often thought of as more adventurous and
willing to explore new territory," and "using the Internet is an extension of
that quest."